HubSpot Service Hub:
Organized and Measurable
Customer Support
Turn customer support into an engine for retention and growth
HubSpot’s Service Hub is like a ticketing system, but even better. It’s
a complete solution for managing post-sales customer relations, improving satisfaction and creating consistent experiences.
SmartLinks is one of the few agencies in Portugal certified to implement Service Hub in your company. With a focus on efficiency, automation and visibility, we can ensure that support teams respond better, faster and with less effort, without losing efficiency.
What we do with Service Hub
Ticket and Help Desk Management
● Creation of ticket pipelines by team or type of request
● Automatic assignment based on rules (SLA, type, priority)
● Automated notifications, updates and closures
Knowledge Base
● Structuring articles by category and intent
● Creation of FAQs, tutorials and videos
● SEO optimisation and integration with chatbots
Omnichannel communication
● Integration of email, chat, WhatsApp and Messenger
● Shared inbox with conversation histor
● Link between support and sales or marketing
Feedback and satisfaction
● Automatic sending of NPS, CSAT or personalised surveys
● Satisfaction reports by channel, agent or type of request
● Automatic actions based on feedback received
Reports and dashboards
● Response time, resolution, volume and satisfaction metrics
● Dashboards by team, channel and period
● SLA monitoring and automatic alerts
Available service models
Pack | Suitable for | Goal |
Basic Setup | Companies starting structured support | Ticket pipeline + base |
Proactive support | Teams with SLA and multiple channels | Automations + feedback |
CX & Retention | Brands focused on loyalty and satisfaction analysis | Omnichannel + NPS + analytics |
Why SmartLinks?
Choosing SmartLinks means opting for a team with practical experience in implementing multichannel support systems. As a HubSpot Platinum Partner, we focus on Customer Experience to find solutions that strategically align support, sales and marketing.
We have extensive experience in collaborating with various business areas, such as hospitality, services, technology, education and e-commerce. We know that we can add a personalised approach to your business.
What our customers say
“
Some of our HubSpot clients
SmartLinks is your trusted partner for HubSpot solutions in Portugal
Together, we drive your business growth
HubSpot Certifications
Data Integration Certification
Digital Advertising
Digital Marketing
HubSpot Marketing Hub Software Certification
Hubspot Marketing Software
HubSpot Sales Hub Software Certification
Inbound Marketing
Marketing Hub Implementation
Objectives Based Onboarding
HubSpot Solutions Partner
Sales Hub Implementation
Sales Hub Implementation
Sales Hub Implementation
Data Integration Certification
Digital Advertising
Digital Marketing
HubSpot Marketing Hub Software Certification
Hubspot Marketing Software
HubSpot Sales Hub Software Certification
Inbound Marketing
Marketing Hub Implementation
Objectives Based Onboarding
HubSpot Solutions Partner
Sales Hub Implementation
Sales Hub Implementation
Sales Hub Implementation
Source: HubSpot
Make support a competitive differentiator!
With SmartLinks’ well-configured Service Hub, every contact with the customer is an opportunity to improve the experience, increase loyalty and create value.
